Can you specify an xpath expression that you assemble on the fly using a variable to find the record you need inside an xml document. Viewing or downloading a script file 628 refreshing scripts 630 individual script refresh 630 bulk script refresh 631. I thought id luck out and be able to nix it up, but nope. Are there really that many differences between contact center applications. My contributions print a pdf file prints a pdf file to the specified printer. Asccx advanced scripting for cisco unified contact. You could do this by moving to each folder in turn with chdir, then using the vb dir function to check if the file exists, but there is a more flexible, objectoriented way.
Uccx holiday script when you create a uccx script you have functions for time of day and day of week, but there is no function for holidays. The attachment below contains examples of both explicit and implicit confirmation, as descibed above in. Function adddateandsavebyval snewestfile dim sdate, s, s3 sdate formatnow, yyyymmdd s snewestfile s3 ofso. Asccx advanced scripting for cisco unified contact center. The uccx script reads this xml file for call routing 1. You are faced with the problem of finding a particular file in an extensive directory tree. Using xml files to control a contact center express ccx crs. Custom scripts are not supported by the cisco technical assistance center tac. Collect cisco unified contact center express logs using cli. Many more are available in the members only download library. This pdf file demonstrates the basic javascript necesary to turn a regular pdf button into a toggle button. Scripting a contact center using the cisco uccx editor and related tools is an area of specialization. Most engineers carry around a basic set of start up scripts to get a new uccx off the ground, but most clients have contact center requirements that require crm, website and advance database integration that requires some additional.
Controlling the ccx script flow based on time and date. Creates a new file name with the century date string appened. Explore advanced techniques in scripting and overall cisco unified ccx functionality. Oct 10, 2017 cisco uccx creating script to read xml files 1. There are several methods that one can leverage to allow one contact center express uccx crs script to control another script or pass data to another script. An introduction to subflows 7m examining the hours. Ok, so ucce scripts work differently from uccx scripts. Using the unified contact center express uccx editor to save as a script to the script repository fails with the error. The general link for all supported version is to here. After the integration of between uccx9 and exchange, the potential customers can fill in and send out contact info so that matching a script is able to send the info to email box of customer support. Redirect the existing users call to back office user by cross checking a txtxml file on uccx scripting november 30. To provide feedback or report bugs in sample scripts, please start a new. Uccx scripts require recordings or prompts to be in a special g.
In less than 15 lines of code, it requires you to become familiar with data. Voicebootcamp uccx scripting auto attendant menu application v2 duration. Apr 16, 2015 thank you for this post, i found and used the information provided to enable mixed mode. To provide feedback or report bugs in sample scripts, please start a new discussion on the discussions tab for this script. This table provide brief descriptions and examples of each of the builtin variable. Cisco connected mobile experiences cmx is a smart wifi solution that uses the cisco wireless infrastructure to detect and locate consumers mobile devices. In fact, why do we store the holidays in an xml file to begin with. Our script developer is looking for a way to do a comparison on two scripts to document changes.
I am looking for information or experiences on getting the caller information to the agent in finesse. I dont want to use cad mostly becasue there will be upgrade to latest version of ucccx and also i dont want to use finesse to for this. So what im trying to do, is write a script for evacuation purposes where it. This occurs when the editor user logs in with a username of a different case than what is stored within uccx and cucm. Cisco unified contact center express editor step reference.
How to create and customize a cisco unified ccx editor script 225. The aim of the document is to ensure that the reader is in the position to collect the right set of logs when the issue is occuring so that the resolution time is reduced and the chance of a root cause is increased. Online peer support for online peer support, join the official scripting guys forum. Cisco unified ccx administration guide, release 10. Name this variable smbfileurl, do not give it a value.
This article explains their usage and provides sample code. In this course, we will introduce the student to fundamentals of ivr development with cisco uccx. While we all would like to believe our scripts are flawless, uccx applications depend on many systems beyond the scripts control including networks, database systems, file systems, and even the uccx server hardware. Because i personally hate reading manuals and configuration guides, i always like to learn new things hands on and supplement that with. There is a holidaycheck script that has been kicking around the cisco uccx landscape forever. An agent answers these enquires through agent desktop as soon as the emails are received.
You can also use the set step to test most of the examples presented in this. Uccx scripting cisco uc cisco uc collaborate anywhere. Cisco unified contact center express getting started with. When the user presses the button it stays down until they press it again, and then it pops back up. However you can use an xml file with dates to perform a check against current date to determine if its a holiday or not. This document provides the list of relevant logs and also the tracing levels for some of the common issues seen in the field. Asccx advanced scripting for cisco unified contact center express v8. This document describes the procedure to find, view and download logs from a unified contact center expressuccx using the command line interfacecli. Is this possible with uccx, can we add a file xml or text to script and update it with customer number and back office user extension to perform this diversion by collecting caller number and checking the file and send it to internal person. In the ccx scripting editor, create a variable of type string. So what im trying to do, is write a script for evacuation purposes where it will allow you to write a value to a xml file, ive also got a.
Please check the logs for further details conditions. Uccx send mail when no agent ready hi all, i am looking for a solution for working uccx deployment that can send mail with for example predefined information that there are no agents logged or in ready state. You can change the maximum number of steps that a uccx script can execute in appadmin system system parameters, and then set the max number of executed steps value to the number of steps you want to allow a script to execute. Scripting a contact center using the cisco uccx editor and related. In the call redirect step, you can either reset the called number to the configured destination or preserve the original called number. Uccx script editor confirmation lumenvox knowledgebase. You automatically have a java license with the other four cisco unified ccxproducts. We will utilize a learn by doing approach and create handson code that the student can reuse in their own environments. Uccx deploying cisco unified contact center express fast.
I had opportunity to participate in a uccx version 7. A downside of the loop method is that uccx sets a maximum number of steps that a script can run, to avoid runaway loops. The script uses a simple xml data file containing a list of dates that are. A quick and dirty introduction to the cisco uccx script editor. Based on that and some of the changes cisco has made, i think is critically important that scripts. Uploading files to windows file share posted on april 15, 2015 by ben enabling cisco uccx to upload files wav files etc to a windows file share is very useful feature that not many engineers know about. I am looking for a solution for working uccx deployment that can send mail with for example predefined information that there are no agents logged or in ready state. More are added on a regular basis so if you dont see something in.
Uccx scripting issue hello, im desiging a uccx script, if no agents logged in yes, there will be a prompt end if no agents logged in no, there will be two prompts prompt1. Is there any way to export a uccx script to a text file. Contents ii cisco unified contact center express getting started with scripts, release 11. The getting started guide intro to the script editor application and basics of uccx programming. In this one ill explain how variables can be used for timedate based script control. Posted on august 29, 2015 by peter august 29, 2015. Practical cisco uccx scripting techniques by josh kittle we will utilize a learn by doing approach and create handson code that the student can reuse in their own environments. A scripted sample file to accompany the article is also available in the download library. Jan 27, 2017 voicebootcamp uccx scripting auto attendant menu application v2 duration. This clip looks at a subset of the entire 30 tutorial on the drvoip site and shows you how to create that xpath expression by concatenating. I saw one yesterday that comes with some scripts cisco provides for free or used to anyhow and thought id write this post with a script that is quite the dichotomy from that particular scriptof course the objective is the same. The following is an example on how to use xml to control script behavior.
Cisco contact center express, a prompt recording script. In order to complete the configuration, create two scripts. Your browser does not currently recognize any of the video formats available. If the customer is changing the script, it gets updated in xml file. Cisco unified contact center express scripting stuff. I have to credit steven griffin, a true rockstar of a software engineer, with opening my eyes to the possibility of using a queueoptions. Advanced uccx scripting training accxsl sunset learning. You will learn how to implement features that extend the functionality of cisco unified ccx using many of the tools that are already available in the premium. Jun 18, 2012 uccx holiday script when you create a uccx script you have functions for time of day and day of week, but there is no function for holidays. I cant believe this is happening in 2017, but this uccx administration suite is garbage. Enter the path for the script file or click browse to locate the script or the zip file containing the script files. These free sample pdf files contain scripts for common, complex, and interesting scripting tasks in acrobat. Controlling the ccx script flow based on time and date variables this post is the second of two that are dedicated to cisco unified contact center express uccxor ccx scripting.
Cisco unified contact center express getting started with scripts, release 11. It is actually a great script as it demonstrates a number of java elements that are outside the normal cut and paste scripting ability of. If you are upgrading scripts from a previous cisco unified ccx release 21 explicit confirmation step 21 general tab explicit confirmation step 22 prompts tab explicit confirmation step 23 input tab explicit confirmation step 25 filter tab explicit confirmation step 26 extended get digit string step 27. Apr 27, 2014 there are numerous holiday check scripts out there for ccx. This is a special uccx script which allows administrators an easy way to record prompts for their uccx scripts. Open source projects that benefit from significant contributions by cisco employees and are used in our products and solutions in ways that. Scripting ciscos uccx to get the callers name information to be used in various scenarios such as screen pops to agents, prepopulating form data and more. In this lab, you will examine the uccx prompt management application. We have also included a copy of his powerpoint presentation for reference. Since large scripts take up the limited memory of the uccx engine which is actually. Advanced contact center express scripting labs accxsl is a 5day instructorled, labintensive course intended for experienced unified contact center express ccx administrators who need indepth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. Uccx script cucm xml directory lookup for calling name. Provide a comprehensive view of cisco unified ccx acd operations to include basic contact center buildup, scripting, agent and supervisor desktop.
The script allows someone to call in and change the call center state to on, off, or automatic. As a part of the tutorial, marty griffin included the record prompts used in his video for you to try. Cisco unified contact center express editor step reference guide. Feel free to browse through the download library and read the descriptions for all sample pdfs included.
Aug 10, 2009 online peer support for online peer support, join the official scripting guys forum. Using xml files to control a contact center express ccx. Bring in external data without uccx premium bring in external data from a database there isnt a driver for all these and more can be done by reading xml formatted data either stored in the local repository, or served from an external web server, and retrieved using the create url document or make rest call steps. Thank you for this post, i found and used the information provided to enable mixed mode. All i am attempting to set up skill based routing and have come up with a sample script as to what i would like tio happen to see if this will work. In this video, sunset learning institute instructor marty griffin introduces an easytouse recording tool for cisco unified contact center express applications. Optional may be set from previous lab student 1 and student 2. Oct 18, 20 can you specify an xpath expression that you assemble on the fly using a variable to find the record you need inside an xml document. Currently he prints the script to a pdf, then does a copypaste to a plain text file. Configure custom script for callback feature in uccx cisco.
Change the make rest call step in the script to remove the 2 in the url. The advantage of this method is that it supports encryption and allows access to dbs of any type. Creating popup menus popup menus are a great way to provide users with a list of selections, and they work well for both form and automation scripting. I have a customer uccx 9 and when a new customer calls the contact center via a main number eg. The wsdl file allows the web service to pass variables to the middle tier server that will return the data that it queries. Vbscript add date to filename solutions experts exchange. In each state it performs a different action when pressed.